The following Terms and Conditions apply if either Swallow Cottage or Barn Owl Cottage, or both are booked direct with the owner.

BOOKING DEPOSIT and PAYMENT
Upon booking a cottage a deposit of 25% of the total is required within 5 working days. Until this deposit is received by us any reservation is deemed provisional and as such may be varied or cancelled without prior notice. The balance is due 6 weeks before arrival date.
Bookings made less than 6 weeks before arrival date shall be paid in full when booking.
We will send you a receipt for any payment and confirmation of the booking.
Payment is preferred by debit card or cheque. We can also take credit cards over the phone. We also take American Express, but will add a 2% surcharge.

CANCELLATION by you
In the event of cancellation please advise immediately. Every effort will be made to re-let the cottage and return your payment less a handling charge of £30. If unable to re-let all money will be forfeited. We recommend holiday insurance be taken out. Failure to pay the balance by the due date may be taken to mean that you wish to cancel your booking. We will normally send you a reminder before taking this as a cancellation. In that event we will retain the deposit and re-advertise, as above.

CANCELLATION by us
In the unlikely event of cancellation by us at any time prior to the start of the holiday the deposit and any other monies paid will be refunded in full. We will make reasonable efforts to find alternative accommodation of a similar nature and price, should you request us to do so. If the only alternative accommodation is of a higher price we reserve the right to charge the difference. We will not be liable for any consequential loss you may suffer or to pay any compensation to you.

ADDITIONAL GUESTS
The number of people occupying Barn Owl Cottage or Swallow Cottage must not exceed the capacity stated for each cottage on this website.

ARRIVAL & DEPARTURE
The accommodation is not available until 4.00 pm on the day of arrival and must be vacated no later than 10.00 am on the day of departure, to allow changeover for the next guests.

KEYS
Keys will be given on arrival. Please remember to return your keys on departure. A minimum charge of £30 will be made if keys are lost (to cover the cost of changing the locks).

CLEANING, DAMAGE, BREAKAGES
The cottages should be left clean and in the same good condition as found. Any damage or breakage should be reported and non-trivial damage will be charged to the holiday makers. (The owners will launder the bed-linen and towels) We reserve the right to charge for 'excessive' cleaning, missing or broken items.

LIABILITY
No liability is accepted by the owners for any personal injury to guests or any loss or damage to their property. The management reserves the right to decline accommodation. The management will also demand the immediate withdrawal of any persons not complying with the conditions, or for any conduct detrimental to the estate, other people on the site, or any animals (farm or wild). We welcome children, but they must be kept under adequate supervision and control at all times.

DATA PROTECTION
Should you fill in the booking form, then no information is held on our web site about you. Any credit card details you give us is only held until the payment has been authorised, normally a couple of hours, then it is shredded and burnt. Name, address and other booking details are held on our password protected computer. By agreeing to these terms and conditions you are also, by default, agreeing to us occasionally sending you a newsletter or other correspondence about Fowlescombe. If you would prefer us not to keep the data or send you such information please let us know. No information you give us will be given to anyone else or any company. If you are at all concerned about using the email booking form, then please ring us to make bookings.

Please sign on the booking form to state that you agree with these conditions. Use of the electronic booking form implies that you accept these terms. Many thanks and we wish you a very happy stay with us.